Rental Terms and Liability Waiver

Effective date: October 20, 2026 · Version 2026-10-20

Related policiesPrivacy Policy Cancellation Policy

These Rental Terms and Liability Waiver (the "Terms") are an agreement between you (the "Renter") and CozyRoam ("CozyRoam", "we", "us"). By checking the box at checkout and completing your booking, you agree to these Terms. Please read them carefully, especially Sections 9 to 11, which limit our liability and ask you to accept certain risks.

1. What you are renting

You are renting a portable sleep and camping kit (the "Kit") designed for the Tesla Model Y or Model 3 you select at booking. Your order confirmation lists the rental items you must return and the items that are yours to keep (such as the new bedding set and picnic mat). CozyRoam rents equipment only. We do not provide a vehicle, vehicle insurance, charging, parking, campsites or permission to stay overnight anywhere.

We currently support the Tesla Model Y and Model 3 only. The Model S, Model X and Model Y L are not supported.

2. Who can rent

You must be at least 18 years old and able to enter into a binding contract. The person who books and pays is responsible for the Kit and for everyone who uses it. You may not sublet, resell or lend the Kit to anyone outside your travel party.

3. Booking, rental period and pricing

4. Security deposit

About 24 hours before pickup, we place a $200 authorization hold (the "Deposit") on the card you used to book. This is a hold, not a charge. If the hold cannot be placed, we will contact you, and we may cancel the booking if a valid hold is not in place before pickup. We will not hand over the Kit without a valid hold.

You authorize us to capture all or part of the Deposit to cover: (a) rental items that are returned damaged beyond normal wear, or not returned; (b) late return fees under Section 7; and (c) cleaning beyond normal use, such as stains, odors, pet hair or smoke. When we capture any amount, we will email you an itemized explanation and, where available, photos. The remaining hold is released. Your bank decides how long it takes for a released hold to disappear from your statement.

If the amount owed is more than the Deposit, we will contact you in writing with the details and work with you to agree on how the remaining amount is paid. We will not charge your card for any amount above the Deposit without first discussing it with you.

5. Pickup, delivery and handoff

We email the exact handoff location, time and instructions after you book. Please arrive on time and bring the phone number you booked with. If you will be late, tell us as early as possible. Handoff times depend on our schedule and are confirmed by email.

6. Inspect the Kit at pickup

Please check the Kit when you receive it and take a few photos. If any item is missing or damaged, email us within 6 hours of pickup. If we do not hear from you within 6 hours, we will treat the Kit as received complete and in good condition.

7. Return and late fees

Return every rental item listed in your confirmation, packed in the carry bag, at the agreed place and time. Returns up to 1 hour after the agreed time are free. After that, a late fee of $39.90 applies for each started 24-hour period, which we may capture from the Deposit. If the Kit is more than 72 hours late and we cannot reach you, we may treat it as not returned. Please take a few photos before you return the Kit and keep them until the Deposit is released.

8. Damage, loss and normal wear

You are responsible for the Kit from pickup until we receive it back. Normal wear from careful use is not charged. For an item that is damaged beyond repair or not returned, the charge will not exceed that item's value as listed in your rental confirmation. For a repairable item, we charge the reasonable cost of repair, up to that item's value.

9. Safe and lawful use (please read)

By renting, you agree to the following:

10. Assumption of risk

Sleeping, resting and camping in a vehicle involve risks, including but not limited to falls, strains, temperature-related illness, poor ventilation, insects, weather, theft, unsafe locations and the conduct of other people. You understand these risks and voluntarily accept them for yourself and everyone in your travel party who uses the Kit.

11. Release and limitation of liability

To the fullest extent permitted by California law, you release CozyRoam and its owners, family members and helpers from claims for injury, illness, property damage or loss arising from your use of the Kit, your vehicle, or where and how you park or stay, except claims caused by our gross negligence or willful misconduct. To the fullest extent permitted by law, our total liability to you for any claim related to a rental will not exceed the total amount you paid for that rental. We are not liable for indirect or consequential losses, such as missed travel, lodging costs or lost bookings.

You agree to indemnify us against claims by third parties arising from your misuse of the Kit or your breach of these Terms.

12. Your vehicle

We do not inspect, insure or take responsibility for your vehicle, including a vehicle rented from a car rental company or Turo. Check your vehicle rental agreement to confirm that sleeping in or modifying the interior of the vehicle is allowed. You are responsible for any damage to the vehicle.

13. Our right to cancel

We may cancel a booking and give a full refund if the Kit becomes unavailable because of damage, loss or events outside our control, or if we reasonably believe the Kit would be misused. Cancellations by you follow our Cancellation, Refund and Deposit Policy.

14. General

These Terms are governed by California law. Any dispute will be handled in the state or federal courts located in Los Angeles County, California, unless the law requires otherwise. If any part of these Terms is found unenforceable, the rest stays in effect. We may update these Terms for future bookings; the version you accepted at checkout applies to your booking. Our Privacy Policy explains how we handle your information.

Contact: hello@cozyroam.us